You are allergic or your child and ask yourself if our colours contain shares of corn, wheat, milk and/or egg? We can take that fear from you.
Hereby we confirm that our colours don’t contain any food products such as corn, wheat, milk, egg, hazelnuts etc.
Furthermore, our colours were tested according to the current valid German and European requirements, the fulfil these standards and reports are available according to
· Migration of Certain Elements (accord. to EN 71-3:2014-12 EN 71-3:2017-10)
· Cadmium after digestion (accord. to SOP2.5L126) and ICP-OES (accord. to EN ISO 11885)
· Organic tin compounds DIN EN 73-3:2014-12 in connection with SOP 2.5L145)
· type and quantity of softening agent - phthalates (accord. to SAA/SOP2.5.L144)
· PAH (accord. to AfPS GS 2014:01)
· total content of lead acc. to the CPSIA 2008 (HR4040), Section 101 und 16 CFR part 1303 (accord. to CPSC-CH-E1003-09 2009-04)
· Migration of certain elements acc. ASTM F963-07e1 (see EN 71-3:2014)
· Primary aromatic amines (accord. to EN71, part 9 to 11) – only for colour and pigment concentrates
· Flame retardants in textiles (DIN EN 71 part 9-11, RL 2014/79/EU, Regulation EU 757/2010 and 1907/2006) - testing of phosphates and ether - for test reports since 2017
Product Safety?
All our products are manufactured and tested in accordance with the safety requirements of the European (EN71) and American (ASTM) Toy Safety Standards.
Repair / Breakage?
Grimms stands for quality and long life. When making our toys, we carefully select the wood without defects. At each step, the quality of the wood is checked. But wood lives and responds to air changes. Wood is a natural product and not indestructible, so we can not rule out that something breaks.
Children may be advised and prompted to use caution with their special toys. However, if something breaks, you can repair the damage with wood glue. For this purpose, we have prepared a small first aid kit for you, which you can inquire at your dealer (ekobebe) or from us at customercare@grimms.eu.
If the reason nevertheless a clear lack of the product was, we accept your complaint naturally gladly. Please contact your dealer where you bought the goods. Goods that have not been ordered directly from us can only be returned to the dealer (ekobebe).
Retail purchase / online commerce
You have purchased a product from one of our partners, so please contact them for a return and in case of complaint. Products can only be returned to your dealer (ekobebe).
Missing parts?
Are you missing a part of a puzzle or has a piece been damaged?
Please fill out the form for missing parts and send us a 10 Euro note. The replacement part will be sent to you.
To the form »
Please keep in mind that, unfortunately, we cannot replace everything. For example, the rainbow is made from a single piece of wood, so none of the bows is replaceable. If you are unsure if a part is replaceable, please call us at Tel: 07153-61034-0 or write to info@grimms.eu.